FAQ's

This page is always under development to bring you answers to all the most recent questions asked…
What is your favourite recipe?

Anything in the form of a cookie!  Definitely chocolate chip cookies and of course chocolate brownies.

Do you have terms and conditions?

Yes, please visit our terms and conditions sections here

How much do you charge for specialty, sculpted or novelty cakes?

Prices always vary because of size, design, ingredients used, additional decorations and complexity. For specialty or novelty cakes, please contact me for a quote.

Do you ship cakes or cupcakes?

Cakes, cupcakes and petit fours are very fragile so sadly they can’t be shipped. Cookies, however, can be shipped across the whole of South Africa.

Do you make gluten-free bakes?

Yes, we now offer a delicious gluten free cakes and sugar cookies.  The gluten free range is always growing at Ovenly Love, so check back regularly.

Do you make dairy-free or eggless cakes?

Dairy free cakes are available, but please remember that my kitchen is not a dairy or egg free environment.

Can I give you my own cake design ideas?

Absolutely YES! We love getting ideas from clients! Every artist is different, including bakers and no picture can be replicated 100%. You can also give us free reign to create something amazing, unique and a totally new for your special event. 

We work closely with each of our clients to ensure their cake, cupcakes or cookies are tailored for their event

How soon should I place my order?

The more time we are given the better the end product can be planned and executed. The more-lead time the better. If possible please give us a minimum of 2 weeks notice on specialty cake, cupcake or cookie orders.

How can I pay for my order?

We accept direct bank deposits (EFT’s) and Payfast payment options. Deposits need to be paid upfront through direct bank deposits.

Do you have a refund/cancellation policy?

A deposit of 50% is due when placing your order. Balance is due in full prior to delivery/collection.

If an order is not picked up on the day of delivery or delivery is denied, the client will be responsible for the outstanding balance. We will make every attempt to contact the client in the event of a missed pickup date or denied delivery. If a cancellation is made less than two weeks prior, the balance is due in full. No changes can be made to an order after invoicing or less than two weeks prior to delivery date. Any changes may incur an additional cost.

In the event of cancellation:

  1. All requests for cancellation must be made in writing through email.
  2. If a cancellation is received, the aforementioned deposit will not refundable.
  3. If a cancellation is received less than two weeks prior to the promised delivery/collection date, the full aforementioned deposit and balance are due in full.
Do you make display or demo cakes?

Yes, demo cakes are perfect for displays at any event. The cost is less than a normal cake and can be included with other baked goods to ‘bulk up’ the look of a dessert table. Please contact us to discuss a display cake further.

Do you offer logo cookies for corporate events?

Yes, cookies are our specialty. We make custom cookies that are perfect as favours for weddings, baby showers, birthday parties, corporate events and many more. Our delicious sugar cookies can be cut into various different shapes and sizes. Each cookie is hand decorated with fondant or royal icing, and wrapped in cellophane. Contact us for a quote for your cookie favour.

We also offer cookie platters for parties. Cookie flavours include vanilla, chocolate, chocolate chip, peanut butter and funfetti.

Can nutritional stats be included on your packaging?

Not at this time. We will always show whether our products are vegan, gluten free, sugar free, fat free, or egg free. Legally nutritional stats need to be calculated through lab tests and reported accordingly. However, the ingredients can always be requested from us and they can be plugged into a calorie counting website. There are loads of them on the internet!

Do you have any gluten free, dairy free or egg free recipes?

Yes absolutely! We only produce these on special requests and if there will be allergic complications. 

Do you do vegan cakes and cookies?

We have recently added a delicious carrot cake, chocolate cake, vanilla cookies, chocolate cookies and choc-chip cookies to our vegan range.  We are always producing more delightful and tasty treats for our vegan customers so check back regularly to see what else we  offer.

Who designed your website?

3G’s designed my website. Ricardo Pieterse is incredible, helpful and thorough. It took me forever to get my website content to him (clearly paperwork is not my strong suite), but through it all he managed to get everything moving forward and completed. Ricardo listened carefully and pulled all my colours and branding ideas through.

Do you have any another question?

Contact us at jacqui@ovenlylove.co.za