Terms and Conditions

All items made by Jacqui Pretorius and Ovenly Love are subject to the following terms and conditions

Terms and Conditions

INGREDIENTS
All our ingredients are of the highest quality and may vary from time to time.

All fruit cakes used contain nuts, or traces of nuts or nut oil.

Vanilla, chocolate and other flavoured sponge cakes are made with your celebration date in mind and the cake should be enjoyed on your event date.

Every effort is taken to keep allergy related ingredients separates, however, the Ovenly Love kitchen is a premises where nuts and nut products may be present.

STORAGE
It is not suitable for fondant to be refrigerated but it should be stored in a cool dry place, preferably in a box or container. Refrigeration causes the fondant to become sticky and runny.

ORDERS
Ovenly Love prefers 2 weeks minimum notice for all baked goods orders. Short notice orders will be subject to availability.

Cakes ordered from a picture or photo are cakes that have been produced by other cake makers and orders based on pictures will be an interpretation of that cake and will not be an exact replica of the cake picture.

CANCELLATION
Deposits are non-refundable and non-transferable. Full payment of the cake balance is required 2 weeks before your event date. All cancellations must be submitted in writing by email. Once the cancellation has been received you will be sent confirmation and information of any amounts still due at the cancellation date. Cancellation fees are payable within 7 days of the confirmation letter. Any unpaid balances will be pursued through a small claims court and customers will be responsible for costs and expenses incurred during this process.

DISPUTES
Any refund given for disputes regarding a cake design or production of a design are completely at Ovenly Love’s discretion and are not automatic. Refunds will not be given for any cake which has been consumed regardless of any disputes, as consumption of the cake is viewed as acceptance that the cake is satisfactory for the purpose for which it has been supplied. We do not accept any responsibility for loss or damage to the cake or items with the cake such as boxes, boards, figurines and icing, once the cake has been delivered to a venue or collected from the Ovenly Love kitchen, or for loss, damage or non-delivery under unavoidable or exceptional circumstances. This in no way affects your statutory rights.

DELIVERY
Cakes are only delivered to certain areas and is subject to availability; any arrangements for delivery may be subject to change, however prior notice will be given where possible.

Cakes can be collected from the Ovenly Love kitchen at a prearranged time and date.

Deliveries are processed promptly upon receipt of full payment.

LIMITATION OF LIABILITY
You agree and accept that ovenlylove.co.za is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services Ovenly Love may offer or from any other use of the website. Ovenly Love will not be held liable for any information or materials on this website that is used entirely at your own risk.

You acknowledge that information and materials on the Ovenly Love website may contain inaccuracies or errors and Ovenly Love expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law. It is your own responsibility to ensure that any products, services or information available through the Ovenly Love website meets your specific, personal requirements.

You must be over 18 years of age to use this website and to purchase any goods or services.

LINKS TO OTHER WEBSITES
The Ovenly Love website may contain links to other websites. These links are intended to be used for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Ovenly Love is not responsible for the privacy practices of such other websites. Ovenly Love encourages its users to be aware, when they leave its website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by the Ovenly Love website.

DISCLAIMER
Ovenlylove.co.za, to the fullest extent permitted by law, absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Ovenlylove.co.za gives no warranty that the documents, images, goods or services will be free of errors, or that defects will be corrected, or that the Ovenly Love website or its server is free of viruses or any other harmful components.

Ovenly Love will at all times endeavour to have the most accurate, up-to-date and reliable information on its website. Ovenly Love does not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their reliability, accuracy, suitability, correctness, or otherwise.

It is your sole responsibility and not the responsibility of ovenlylove.co.za to bear any entire costs of corrections, servicing, or repairs. The applicable law in your province or country may not permit these exclusions, particularly the exclusions of some implied warranties.

Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using the Ovenly Love website or any products or services that may be offered through it. It is your responsibility to do so.

YOUR PRIVACY
Ovenly Love is committed to protecting your privacy as an online visitor to its website. Ovenly Love uses the information it collects about you to maximize the services that it provides to you.

Ovenlylove.co.za respects the confidentiality and privacy and the information provided by you and observes the Republic of South African laws surrounding this.

Customer data collected by ovenlylove.co.za is secured against unauthorized use or access. Credit card information is not stored by us on our servers. Please change your details at any time by informing us in writing via email or online via your account portal.

STORAGE AND SECURITY OF YOUR INFORMATION
Ovenly Love may occasionally collect extra information at various times, included but not limited to your email preferences, communication preferences, feedback surveys and other communication options surrounding customer queries or support. The information entered on the Ovenly Love website is received and stored by ovenlylove.co.za occasionally. Your basic information can be provided such as phone numbers, names, surnames, addresses, email address etc. to enable Ovenly Love to provide you with information and to process your product orders.

Your personal information may be collected for the purpose of providing you with direct marketing material, updates regarding the Ovenly Love website and newsletters for further information. This is only applicable if you have registered your details with Ovenly Love or subscribed to any of its communications. In the event that you wish to cancel any of your subscriptions or no longer wish to receive any information from Ovenly Love you may send confirmation by either email or unsubscribing at any time and your request will be made as soon as possible.

Only when required by law are details supplied to a third party, for goods or services which you may have purchased or to protect Ovenly Love’s copyright, trademarks and other legal rights.

Company and individual profiles are not used for any other purpose.

Ovenly Love respects the privacy of its online visitors and customers. In order to personally identify you we may collect information on or through ovenlylove.co.za. This personal data which you volunteer to Ovenly Love may be used to identify you for visitor questions, comments about Ovenly Love, comments about products, services and for newsletters.

Ovenly Love, while in the possession or control of your personal data, will protect your confidentiality by all reasonable means. Personal data will not be knowingly shared to any third party other than Ovenly Love’s service providers who assist in providing the information and/or services provided to you.

Non-personal information, communications and material you send to the ovenlylove.co.za website or to Ovenly Love by email, or which is obtained from third parties without promises of confidentiality, may be used, disclosed, and kept by Ovenly Love on a non-confidential basis. Ovenly Love is free to use and reproduce any such information, for any purpose whatsoever, freely. Ovenly Love will specifically be free to use any concepts, know-how’s, ideas and/or techniques contained in any information for any purpose, which may include developing, manufacturing or marketing products.

SECURITY
Ovenly will from time to time update its security measures in light of current technologies to ensure the privacy, security, and integrity of it’s customer and visitors information submitted to its website.

THIRD PARTIES
Ovenly Love will not sell any personal or customer information. The disclosure of personal details to third parties will never be disclosed except for necessary information required by providers of products or services you have purchased or to protect the property, rights, or safety of Ovenly Love, its customers, visitors or third parties or if required by law.

In order to improve the Ovenly Love website and services it may use the information that you provide but not for any other use.

DISCLOSURE OF YOUR INFORMATION
In order to comply with requirements required by the law, regulations, court orders, subpoena’s, warrants, in response to law enforcement or in the course of legal proceeding, Ovenly Love may occasionally need to disclose certain information.

In order to protect the rights, safety or property of Ovenly Love, it’s customers, visitors or third parties, personal data may be used

If any change in the management or ownership of Ovenly Love changes, either by sale or otherwise, or the sale/transfer of assets then customer information, which may include your personal data could be disclosed to potential purchasers under agreement to maintain all confidentiality

Lastly, if there is a change of control in an area of the Ovenly Love business (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to all possible purchasers under an agreement to ensure confidentiality, or it could be sold or transferred as part of that transaction. Ovenly Love will only disclose its customer or visitor’s information if required by any of the above circumstances which would always be done in good faith.

CHANGE IN PRIVACY POLICY
Ovenly Love plans to ensure that its privacy policy stays current, however, this policy is subject to change. In the sole discretion of Ovenly Love it may modify this privacy policy at any time, and all modifications will be effective immediately upon its posting of the changes on the ovenlylove.co.za website. We request that all customer and visitors return to the ovenlylove.co.za website to review the privacy policy from time to time.

Ovenly Love can be contacted, about the privacy policy, directly with any questions or concerns, at any time and a response will be made within 48 hours.

EXCLUSION OF COMPETITORS
This website contains material, images and concepts that are owned by Ovenly Love. This includes, but is not limited to, the layout, design, look, trademarks, appearance, and graphics. You are not permitted to reproduce the images or information on the Ovenly Love website for the use by any third party or for the purposes of sale. Particularly this includes the republishing, uploading or any other distribution of any images, materials or products that may be occasionally available for download on ovenlylove.co.za.

Ovenly Love reserves the right to take action against anyone that breaches any of these terms and conditions and it explicitly reserves all copyright and trademarks on its website and in all documents, images and information.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WHOLE AGREEMENT
These terms and conditions represent the whole agreement between Ovenly Love and yourself concerning your use and access to ovenlylove.co.za and your use and access to the documents, images and information on it. No other term is to be included in this agreement except when it is required to be included by the laws of South Africa.

EDUCATION
You agree that ovenlylove.co.za through using its services or products, is not to be held liable for any decisions you make based on any of its services, products or guidance and any consequences, as a result, are your own. Ovenlylove.co.za will under no circumstances be held liable for any actions you take nor can you hold Ovenly Love or any of its employees or contractors liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials, services, products or techniques used or provided by ovenlylove.co.za

All the Ovenly Love information is intended to assist you in your decision making on both the website, through electronic communication and in consultations and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and Ovenly Love will not take responsibility for your actions, decisions or choices.

CONTENT POSTING
You represent that you have the ownership rights and title to any information or any content submitted to the ovenlylove.co.za website, you and the material, and have the right to present and publish it. You agree you will not post any false or misleading descriptions, services, photos or anything that may not be clear and accurate to any visitor to the website.

You also represent that you are not breaching any regulations, third party rights. Or restrictions.

You permit and agree that; the information you post or advertise on the website is honest, true and correct; any third party claim or litigation arising directly or indirectly as a result of your user post/s or any information you may provide on the ovenlylove.co.za website will immediately be taken over and managed by yourself; you will keep your information updated and any content you post to the ovenlylove.co.za site including any links complies with local applicable laws, codes and required regulations; and you authorize Ovenly Love to use, reuse and to grant others the right to use and re-use your content and any reproduction or similar in any form of media or technology for any purpose related to the website by using the ovenlylove.co.za website, you agree and acknowledge that ovenlylove.co.za website uses third party vendors and hosting partners to provide the necessary hardware, software, service and storage.

You agree you will not transmit any viruses, malware, worms, etc. of any kind and that you will not upload, post, host or transmit unsolicited material or messages to the Ovenly Love website.

CANCELLATION AND TERMINATION
Ovenly Love may terminate your use of its website at any time! Ovenly Love has the right to terminate your use of its website for any reason, at any time, as it deems fit. You agree that Ovenly Love may, terminate or suspend your access to the ovenlylove.co.za website with or without notice and for any reason, in its sole discretion, including, without limitation, breach of these terms and conditions. Any suspected illegal, abusive or fraudulent activity may be grounds for terminating your relationship and may be referred to the appropriate authorities.

If Ovenly Love has any reasonable grounds to suspect the information you provide on its website is untrue, incomplete or inaccurate, or that there has been a breach of any of the terms and conditions, or if your content is offensive, or for any other reason including if, in the opinion of Ovenly Love, you have breached the purpose of its website, at its sole discretion Ovenly Love has the right to immediately withdraw your information, any comments and/or links and terminate your account. Ovenly Love may also deny the use of its website and services to you in the future and Ovenly Love is not obligated to allow you access at any time in the future in the event of any breach. Ovenly Love shall not be liable to you or any third party for any claims or damages that may arise out of any termination or suspension or any other actions taken by Ovenly Love in connection with such termination or suspension.

Your right to use the Ovenly Love website, regardless of the reasons, your right to use the ceases upon such termination, and you acknowledge and agree that Ovenly Love may immediately deactivate or delete your account and all related information and files.

Ovenly Love may remove any content that it determines in its sole discretion may be unlawful, offensive, defamatory, obscene, or otherwise objectionable or if it violates a third party’s intellectual property or these terms and conditions.

MODIFICATION OF WEBSITE AND CONTENT
We reserve the right at any time and from time to time to remove, delete, alter or amend any Content or the website.

If Ovenly Love believes any content to be inappropriate, potentially breach regulations, receive complaints or for any other reason may remove or modify content, in its own sensible discretion, at any time without notice. Ovenly Love shall not be liable to you or any third party for any modification when required.

Ovenly Love reserves the right to disclose your personal details or the name of any user to any law enforcement authority or other competent authority or to any person for the purpose of legal proceedings, prosecution, investigation or any breach, alleged breach of the law or these terms and conditions.

LIABILITY
You agree and acknowledge that Ovenly Love is not liable for any direct or indirect, consequential or incidental loss or damage which may result from your posting on ovenlylove.co.za or information you provide to the Ovenly Love website. You agree to fully indemnify Ovenly Love for any and all claims by any third party which may result from your advertisement, links or content on ovenlylove.co.za or any business you conduct with any customer. You acknowledge, agree and accept that you shall be the legally responsible party for any content placed by you in respect of any legal proceedings of any competent jurisdiction worldwide and you agree and undertake to indemnify Ovenly Love and keep it at all times fully indemnified from and against any claims demands, costs, damages or awards whatsoever arising directly or indirectly as a result of any content placed by you on ovenlylove.co.za

Ovenly Love is not responsible for any claim by any third party which may be a result of your links, material or content on your website, business or otherwise. Ovenly Love is not responsible for your content nor for your breach of any third-party rights. You agree that you will fully indemnify Ovenly Love and, wherever possible, take over and manage any claim which may result from any one of your customers whether direct or indirect.

Our failure to enforce or exercise any right or provision of these terms and conditions use shall not constitute a waiver of such right or provision.

These terms and conditions do not create any agency, partnership, joint venture, or employment and you do not have any authority of any kind to bind Ovenly Love in any respect whatsoever.

JURISDICTION
These terms and conditions and the Ovenly Love website are subject to the laws of the Republic of South Africa. If there is a dispute between you and ovenlylove.co.za that may result in litigation then you must submit to the jurisdiction of the courts of the Republic of South Africa.